Terms and Conditions for Man With A Van Bow

These Terms and Conditions set out the basis on which Man With A Van Bow provides moving, transport, and related services to customers in the UK. By making a booking, the customer agrees to be bound by the provisions below. These terms are designed to create clarity around the booking process, payment obligations, service limits, liability, and the handling of waste. They should be read carefully before confirming any order for a man with a van service, a house move, office transport, collection, delivery, or any associated assistance.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or any person acting on the customer’s behalf. These terms apply unless we agree otherwise in writing. Any variation must be confirmed by us in writing to be valid. If any part of these terms is found to be unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.

We reserve the right to refuse or withdraw any booking where the requested work is unsafe, unlawful, impractical, outside the scope of our service, or where the customer fails to provide accurate details. The customer is responsible for ensuring that all information supplied is complete and correct, including access conditions, item descriptions, collection and delivery points, parking arrangements, and any special requirements. A van hire with driver or similar service is subject to the vehicle capacity, staff availability, and compliance with road safety requirements.

1. Booking Process

A booking is not confirmed until it has been accepted by us and, where requested, any deposit or advance payment has been received. The customer must provide all material information needed to assess the job, including the type and number of items, estimated volumes, floors, stairs, lift access, heavy or fragile goods, waiting time expectations, and any narrow access routes or parking restrictions. We may base the initial quotation on the details supplied, but if the actual job differs significantly, the price may be revised.

Booking requests may be made through agreed communication channels, and the customer must ensure that the booking details are reviewed before confirmation. Any quoted time is an estimate unless expressly stated otherwise. Arrival times may vary due to traffic, prior jobs, weather, legal compliance checks, or unforeseen delays. We will use reasonable efforts to arrive within the expected time window, but we do not guarantee exact arrival times unless specifically agreed in writing.

It is the customer’s duty to ensure that all items are ready to move by the agreed time. If disassembly, packing, wrapping, loading assistance, or access help is needed, this must be notified in advance. Any additional work requested on the day may be accepted or declined at our discretion and may incur extra charges. By confirming the booking, you accept that the final service delivered may vary from the original estimate if the scope changes.

2. Pricing and Payments

Prices are usually based on time, distance, labour, vehicle size, and any specific handling requirements. Unless otherwise stated, quotations are exclusive of any charges arising from congestion, tolls, parking fees, waiting time, road restrictions, congestion-related delays, or third-party costs. If the move requires multiple trips, extra manpower, or specialist equipment, additional charges may apply. Any revised price will be explained where reasonably practicable before further work continues.

Payment terms will be stated at the time of booking or before the service begins. We may request a deposit, partial prepayment, or full payment in advance, particularly for larger bookings, urgent work, or repeat customer arrangements. Unless we agree otherwise, the remaining balance must be paid immediately upon completion of the service. We accept no obligation to release goods, continue work, or complete delivery if payment is overdue, declined, disputed without reasonable basis, or otherwise not made in line with the agreed terms.

Where waiting time occurs because the customer is not ready, cannot provide access, or fails to complete payment arrangements on time, we may charge for the additional time spent. Late payment may result in recovery action and any lawful costs incurred in collecting the debt may be added to the amount due. You agree that moving service terms and price estimates are not fixed until confirmed by us in writing and that all sums must be paid in pounds sterling unless agreed otherwise.

3. Cancellations, Changes, and Delays

If the customer wishes to cancel or amend a booking, notice should be given as soon as possible. Cancellation fees may apply depending on how much notice is provided and whether we have already reserved staff, vehicles, or equipment for the job. Where a deposit has been paid, it may be non-refundable in whole or in part to cover administration and lost opportunity costs, unless the cancellation is caused by our fault or otherwise required by law.

If you change the collection or delivery address, date, item list, or access arrangements, we may need to re-quote the job. Material changes may also affect timing, labour requirements, and vehicle suitability. We are entitled to refuse to proceed if the revised booking is materially different from the original agreement and cannot safely or reasonably be completed. Customers should notify us immediately of any likely delay so that reasonable adjustments can be considered.

We may cancel or postpone a booking if circumstances beyond our control make performance impossible or unsafe, including severe weather, road closures, vehicle breakdown, staff illness, legal restrictions, or acts of third parties. In such cases, we will try to offer an alternative date or a suitable rearrangement where possible. Our responsibility is limited to the rescheduling or refund position stated in these terms and any rights that cannot lawfully be excluded under UK consumer law.

4. Customer Responsibilities

The customer must ensure that goods are ready for collection in a safe and accessible state. Items should be properly packed, labelled where appropriate, and protected against damage from ordinary movement during transport. Unless we have agreed to pack or wrap items, we do not accept responsibility for unsuitable packaging, hidden weaknesses, or inadequate preparation. Customers should remove loose parts, drain liquids where appropriate, and secure hazardous materials in advance.

You must obtain any necessary permissions, permits, parking approvals, building access approvals, or landlord consent required for the move or delivery. If access is delayed because of missing permissions or restricted entry, any resulting waiting time or aborted attempt may be charged. You are also responsible for ensuring that the premises are safe for our staff and that pets, children, and bystanders are managed appropriately during loading and unloading.

Where our team assists with lifting, loading, or positioning items, you must disclose any items that are especially heavy, fragile, valuable, or awkward. We may decline to move items that are unsafe, illegal, unhygienic, overly heavy for safe manual handling, or likely to cause damage to property or persons. Man and van terms do not permit us to take unreasonable risks on behalf of the customer.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the service. However, liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our control, inherent defects in items, poor packing, normal wear and tear, pre-existing faults, or the customer’s failure to give accurate instructions. Nor are we liable for indirect or consequential losses such as missed appointments, loss of earnings, emotional distress, or business interruption unless required by law.

Our liability for loss or damage to goods, where proven and where we are at fault, may be capped at the lower of the reasonable repair cost, replacement value, or any contractual limit we have disclosed, subject always to applicable statutory rights. You should advise us in advance of any high-value items so that suitable arrangements may be discussed. Where no such disclosure has been made, our liability for valuable goods may be restricted to what would reasonably be expected for a standard transport service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. The customer remains responsible for arranging appropriate insurance for goods of unusual value or significance. Any claim for damage must be reported within a reasonable time and supported by clear evidence, including photographs and item details where available.

6. Waste, Disposal, and Environmental Compliance

Where our work involves disposal or removal of unwanted items, all activities will be carried out in accordance with applicable UK waste regulations. The customer must clearly identify any item intended for disposal and must not leave waste mixed with goods that are intended for delivery. We do not accept responsibility for disposing of controlled, hazardous, illegal, or contaminated waste unless we have expressly agreed to do so and are legally permitted to handle it.

The customer warrants that any waste presented for removal is accurately described. If waste is misdeclared, contains prohibited materials, or requires special treatment, the service may be refused, suspended, or charged at a revised rate. We may request proof of waste classification or additional information where necessary. The customer is responsible for ensuring that waste transfer, segregation, and presentation comply with the relevant legal requirements and that no prohibited material is concealed among general rubbish or household effects.

We may, where appropriate, use licensed waste carriers or approved disposal routes and may issue or retain records as required by law. The customer agrees to cooperate with any reasonable request for information relating to the nature, origin, or destination of waste. A man with a van service is not a substitute for lawful waste management, and we reserve the right to refuse any item that would put us in breach of environmental or transport legislation.

7. Breakages, Claims, and Complaints

Any complaint about service quality, delay, or damage should be raised promptly so that we may investigate. For damage claims, the customer should provide sufficient detail, including the date, description of the item, and the nature of the alleged loss. We may require an opportunity to inspect the item or obtain evidence before accepting liability. Failure to allow reasonable investigation may affect the outcome of a claim.

We are not liable for items not declared to us, items packed by the customer in a way that prevents inspection, or items whose condition cannot be verified before transport. Where a claim is accepted, our preferred remedy may be repair, replacement, or a cash settlement at our discretion, subject to any mandatory consumer rights. Any amount paid in settlement will represent full and final resolution of the specific claim unless stated otherwise in writing.

Customers must take reasonable steps to mitigate loss. For example, if a delay occurs, the customer should make appropriate alternative arrangements where feasible. We will not be responsible for losses that could reasonably have been avoided. Nothing in this section removes your right to statutory remedies where they apply, including rights under the Consumer Rights Act 2015 and any other relevant UK legislation.

8. Governing Law and Final Provisions

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory consumer rules provide otherwise. The courts of England and Wales shall have non-exclusive jurisdiction, meaning that legal proceedings may be brought there where appropriate. If you are resident in Scotland or Northern Ireland, any rights given to you by applicable law remain unaffected.

If we choose not to enforce any part of these terms at any time, that does not waive our right to enforce it later. No third party has the right to enforce these terms unless the law specifically allows it. These terms represent the entire agreement between the parties regarding the relevant service, replacing prior discussions or informal understandings unless expressly incorporated in writing. Headings are for convenience only and do not affect interpretation.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms in full. They are intended to balance fair trading, lawful operation, and clear expectations for both parties. For any van moving services arranged under these terms, the customer’s agreement to the conditions is an essential part of the contract, and the service will be provided on that basis.