Man With a Van Bow Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bow provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Client means the person, firm or organisation requesting the services.
1.2 Company means Man With a Van Bow, the provider of the services.
1.3 Services means any removal, transport, loading, unloading, packing, handling, or related services provided by the Company.
1.4 Vehicle means any van or other vehicle used by the Company to carry out the services.
1.5 Goods means the items, belongings, furniture, equipment or any other property that the Company agrees to move, handle, or transport.
1.6 Contract means the agreement between the Client and the Company for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van, small removals, local moves, light commercial transport and related services within the UK.

2.2 The specific scope of services, including the locations, dates, times, estimated duration, number of personnel, and type of vehicle, will be confirmed at the time of booking.

2.3 The Company reserves the right to use sub-contractors or partner operators to carry out all or part of the services. In such cases, these Terms and Conditions will still apply.

3. Booking Process

3.1 Bookings may be made by the Client via the Company’s chosen communication channels as advised on its service information pages or promotional materials.

3.2 At the time of booking, the Client must provide accurate and complete information, including but not limited to:

a) Full collection and delivery addresses;
b) Details of access at each address, including stairs, lifts, parking restrictions and distances from vehicle to property;
c) A clear description and approximate quantity of goods to be moved;
d) Any particularly heavy, bulky, fragile or high-value items;
e) Preferred dates and times for the move;
f) Any other relevant information that may affect the quotation or the safe performance of the services.

3.3 The Company will provide an estimate or quotation based on the information supplied. The quotation may be given as an hourly rate, a fixed price, or a combination of both, as agreed with the Client.

3.4 All quotations are subject to change if the information provided at the time of booking is incomplete, inaccurate, or if the scope of work changes. Any additional charges will be discussed with the Client before the services are carried out wherever reasonably possible.

3.5 A booking will be treated as confirmed only once the Client has expressly accepted the quotation and, where required, paid any deposit or pre-payment requested by the Company.

4. Access, Parking and Client Responsibilities

4.1 The Client is responsible for ensuring suitable access and parking for the vehicle at both collection and delivery addresses. This includes obtaining any necessary permits or authorisations required by local authorities or property managers.

4.2 If suitable parking is not available, or if the vehicle is required to park at a distance greater than reasonably anticipated, the Company may charge additional fees for extra time and handling.

4.3 The Client must ensure that all goods are packed and ready for transport unless packing services have been expressly included in the quotation. Loose, unboxed or badly packed items may increase the risk of damage and may result in additional charges or refusal to carry certain items.

4.4 The Client is responsible for arranging appropriate insurance cover for their goods during the move, unless otherwise agreed in writing. The Company’s liability is limited as set out in these Terms and Conditions and should not be used as a substitute for comprehensive insurance.

4.5 The Client or an authorised representative must be present at the collection and delivery addresses to guide the movers, confirm items, and sign any job sheets or documentation relating to completion of the services.

5. Payments and Charges

5.1 Charges will be calculated in accordance with the quotation provided and accepted by the Client. This may include hourly rates, fixed fees, and any additional charges for tolls, congestion charges, parking fees, waiting time, or extra labour.

5.2 The Company may require a deposit or full pre-payment to secure a booking. Any such requirement will be stated at the time of quotation and booking.

5.3 Unless otherwise agreed in writing, payment for the services is due on completion of the job on the same day that the services are provided. The Company may refuse to unload goods until payment has been received.

5.4 Payments must be made using the methods accepted by the Company at the time of service. Payment methods will be communicated to the Client during the booking process or prior to the commencement of the services.

5.5 If payment is not made when due, the Company reserves the right to charge reasonable interest on overdue amounts and to recover any costs incurred in pursuing late payments, including legal fees and collection agency charges.

6. Cancellations, Amendments and Waiting Time

6.1 If the Client wishes to cancel or amend a booking, they must notify the Company as early as possible via the same or an agreed communication channel.

6.2 The Company may apply cancellation charges based on the notice period:

a) More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or reallocated at the Company’s discretion;
b) Between 24 and 48 hours before the scheduled start time: the Company may retain all or part of the deposit or charge up to 50 percent of the quoted price;
c) Less than 24 hours before the scheduled start time or on the day of service: the Company may charge up to 100 percent of the quoted price.

6.3 If the Client is not ready at the agreed start time, or access is delayed due to reasons beyond the Company’s control, waiting time may be charged at the applicable hourly rate.

6.4 The Company reserves the right to cancel or amend a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to offer an alternative date or time. Where no suitable alternative can be agreed, any pre-paid amounts for the affected services will be refunded.

7. Restrictions and Prohibited Items

7.1 The Company will not carry, and the Client must not present for removal or transport, any of the following items:

a) Hazardous, flammable, explosive or corrosive materials;
b) Illegal items or substances;
c) Live animals or plants, unless expressly agreed in writing;
d) Perishable or temperature-sensitive goods that require special storage conditions;
e) Cash, jewellery, watches, precious metals or stones, important documents, or other high-value items, unless expressly agreed in writing with declared value.

7.2 The Company reserves the right to refuse to handle items that, in its reasonable opinion, are unsafe, illegal, or may cause damage to the vehicle, other goods, or pose risk to staff or third parties.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care in handling and transporting the Client’s goods. However, the Company’s liability for loss or damage is limited as set out in this section.

8.2 The Company will not be liable for:

a) Loss or damage arising from the Client’s failure to adequately pack or protect goods;
b) Damage to furniture, goods or property caused by the movement of items that are too large, heavy or awkward to be moved safely through the available access, where the Client has insisted on such movement;
c) Loss or damage arising from normal wear and tear, inherent defects, or pre-existing damage to goods;
d) Loss of data or information stored electronically or on any media;
e) Any indirect, consequential or economic loss, including loss of profit, loss of use, or loss of enjoyment.

8.3 Where the Company is found liable for loss of or damage to goods due to its negligence, that liability will be limited to a reasonable cost of repair or replacement of the affected item up to a maximum amount per job, such maximum to be communicated to the Client upon request or in pre-contract information.

8.4 The Client is strongly advised to obtain their own insurance cover for the full value of their goods and to check that any existing contents or business insurance policies provide cover during removals and transport.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within 7 days of completion of the services. The Client must allow the Company a reasonable opportunity to inspect any damage before repairs or disposal.

9. Damage to Property

9.1 The Company will take reasonable care to avoid damage to property, including buildings, fixtures, fittings and surrounding areas.

9.2 The Company will not be liable for damage to property where:

a) Such damage is caused by the movement of items at the Client’s request where the Company has advised that such movement is unsafe or likely to cause damage;
b) The damage arises from structural weaknesses, poor construction, or concealed defects in the property;
c) The Client has failed to protect floors, walls or other surfaces where they have elected to do so themselves.

9.3 Any damage to property alleged to have been caused by the Company must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the services.

10. Waste and Disposal Regulations

10.1 The Company may offer removal of unwanted items and disposal services as part of or in addition to standard removal services, subject to separate quotation where appropriate.

10.2 All waste and disposal activities will be conducted in accordance with applicable UK waste regulations and environmental legislation. The Company will only dispose of waste at authorised facilities and in a lawful manner.

10.3 The Client confirms that any items presented for disposal are their property or that they have the proper authority to request their removal and disposal.

10.4 The Company will not collect, transport or dispose of hazardous or controlled waste except where expressly permitted by law and agreed in writing with the Client. This includes, but is not limited to, chemicals, asbestos, clinical waste and certain electrical items subject to specific regulation.

10.5 Additional charges may apply for disposal, recycling, or handling of certain materials. These charges will be explained to the Client before work is carried out wherever possible.

11. Delays and Events Beyond Our Control

11.1 The Company will use reasonable efforts to carry out the services within the agreed timescales. However, time shall not be of the essence unless expressly agreed in writing.

11.2 The Company will not be liable for any delay or failure to perform the services where such delay or failure is due to events beyond its reasonable control, including but not limited to adverse weather, traffic congestion, road accidents, road closures, vehicle breakdowns, industrial action, acts of government, or other unforeseen circumstances.

11.3 Where services are delayed, the Company will seek to keep the Client informed and to complete the services as soon as reasonably practicable.

12. Complaints and Dispute Resolution

12.1 If the Client is dissatisfied with any aspect of the services, they should raise the matter with the Company as soon as possible so that the issue can be addressed.

12.2 The Company will investigate complaints promptly and aim to resolve them fairly. The Client may be asked to provide evidence such as photographs, written descriptions or other information relevant to the complaint.

12.3 If a dispute cannot be resolved directly between the Client and the Company, both parties agree to consider mediation or another form of alternative dispute resolution before commencing court proceedings, where this is practical and appropriate.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data only to the extent necessary to manage bookings, provide services, process payments, and handle enquiries or complaints.

13.2 The Company will handle personal information in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure.

13.3 The Client has rights in relation to their personal data, which may include the right to access, correct or request deletion of certain information, subject to legal obligations to retain data.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 These Terms and Conditions may be updated or amended from time to time. The version in force at the time of booking will apply to the Contract.

15.4 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior discussions, correspondence or understandings.

By confirming a booking with Man With a Van Bow or by allowing the services to commence, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.